Cancellation & Refund Policy – HHF HOMEGO Care

At HHF HOMEGO Care, we strive to provide reliable and professional services. This Cancellation & Refund Policy explains the terms under which service cancellations, rescheduling, and refunds are handled.

By booking any service with us, you agree to the policy outlined below.

1. Service Cancellation

Customers may cancel or reschedule a booking by informing us at least 12–24 hours in advance of the scheduled service time.
Same-day or last-minute cancellations may attract a cancellation or visit charge.
HHF HOMEGO Care reserves the right to cancel or reschedule a service due to unavoidable circumstances such as staff unavailability, weather conditions, or safety concerns.

2. Refund Eligibility

Refunds are applicable only for advance payments made for services.

A refund may be initiated if:

The service is cancelled by HHF HOMEGO Care.
The service cannot be provided due to operational issues from our side.

Refunds are not applicable once the service has been completed.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

Cancellation requests made after the service has started.
Customer unavailability at the service location.
Incorrect address or contact details provided by the customer.
Dissatisfaction not reported within 24 hours of service completion.
Change of mind after service completion.

4. Rescheduling Policy

Customers may reschedule their booking once without any additional charge if informed in advance.
Multiple rescheduling requests may attract additional charges depending on service type.
Rescheduled services are subject to availability.

5. Monthly & Contract Services

For monthly housekeeping or long-term contracts, cancellation requests must be submitted at least 7 days in advance.
Advance payments for monthly services are generally non-refundable once the service period has started.
Any unused service days due to customer unavailability will not be adjusted.

6. Refund Processing Time

Approved refunds will be processed within 5–7 working days.
Refunds will be credited to the original payment method used at the time of booking.
Processing time may vary depending on the bank or payment provider.

7. Quality Assurance & Complaints

If you are dissatisfied with a service, please inform us within 24 hours.

After review, HHF HOMEGO Care may offer:

Re-service (where applicable), or
Partial refund (at management discretion)

8. Contact for Cancellation or Refund

📞 Phone / WhatsApp: +91 9689777823 , 9311064157
📍 Service Areas: Maharashtra & Nearby Regions